Privacy policy

Last updated: 23 September 2026

KREYT Nutrition Pty Ltd (ABN [00 000 000 000]) ("KREYT", "we", "us") operates the website kreyt.com.au and its related storefront (the "Site"). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, why, how we handle it, and how you can access or correct it.

What we collect

When you browse, buy or sign up, we may collect: your name, email address, phone number, and delivery and billing addresses; order details and purchase history; payment information, which is processed by our payment providers (Shopify Payments, PayPal, Afterpay and similar) — we do not see or store your full card number; communications you send us; and marketing preferences. We also collect technical information automatically, including your IP address, device and browser type, pages viewed and referring pages, through cookies and similar technologies.

Why we collect it

We use your personal information to process and deliver orders; manage subscriptions and accounts; respond to enquiries and provide customer service; send transactional messages (order confirmations, shipping updates); send marketing communications where you have opted in; improve the Site, our products and our advertising; prevent fraud; and comply with our legal obligations, including record-keeping for tax and consumer-law purposes.

Marketing

We only send marketing emails or SMS if you have opted in, for example by joining our newsletter or waitlist or ticking the marketing box at checkout. Every marketing message includes an unsubscribe link, and you can opt out at any time by using it or emailing kreytsupps@gmail.com. We comply with the Spam Act 2003 (Cth).

Who we share it with

We share personal information only as needed to run the business, with: Shopify Inc., which hosts our store and processes orders; payment providers; Australia Post and other delivery carriers; our email and SMS marketing platform (for example Klaviyo); analytics and advertising platforms (for example Google Analytics, Meta), which may set cookies on our Site; and professional advisers or authorities where required by law. We do not sell your personal information.

Overseas disclosure

Some of the service providers above store or process data outside Australia, including in the United States, Canada and the European Union (for example, Shopify's servers). By using the Site you consent to your information being disclosed to these providers for the purposes described in this policy. We take reasonable steps to ensure they handle it in line with the APPs.

Cookies

Cookies are small files placed on your device that let the Site remember your cart, keep you logged in, and help us understand how the Site is used. You can disable cookies in your browser settings, but parts of the Site (such as checkout) may not work without them.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, using Shopify's PCI-DSS-compliant infrastructure and access controls. We keep personal information only as long as we need it for the purposes above or as required by law (for example, transaction records for seven years for tax purposes), after which it is deleted or de-identified.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you by emailing kreytsupps@gmail.com. We'll respond within 30 days. If you have a concern about how we've handled your information, contact us first and we'll try to resolve it. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Children

Our products are not suitable for children under 15 and the Site is not directed at children. You must be 18 or over to purchase. We don't knowingly collect personal information from anyone under 18.

Changes

We may update this policy from time to time. The current version is always available on the Site, with the date it was last updated.

Contact

KREYT Nutrition Pty Ltd, [street address], Melbourne VIC [postcode], Australia. kreytsupps@gmail.com