Refund policy

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, past its best-before date, or isn't what you ordered, contact us within 7 days of delivery at kreytsupps@gmail.com with your order number and a photo. We'll replace the item or refund it in full, including original shipping, and cover the cost of any return.

Change of mind

Because KREYT is a food product, we can only accept change-of-mind returns on bags that are unopened, with the seal intact and in resaleable condition. To request a change-of-mind return: contact us within 30 days of delivery; we'll confirm the return address; post the item back to us at your cost within 14 days of our confirmation. Once received and checked, we'll refund the product price (excluding original shipping) to your original payment method within 5 business days. Opened bags, and single trial sachets once dispatched, cannot be returned for change of mind.

Subscription orders

You can skip, pause or cancel a Subscribe & Save subscription at any time from your account or by emailing us, provided you do so before the next renewal is processed. Orders already dispatched follow the change-of-mind rules above.

Refund timing

Refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 3–10 business days to appear on your statement after we process it.

How to contact us

Email kreytsupps@gmail.com with your order number. We reply within one business day.